Makati Express Cargo | Balikbayan Box

FAQs

Balikbayan Box Frequently Asked Questions Learn more about the benefits of using a Balikbayan Box for shipping.

1. How do I order goods on the Asian Mart website?

To order goods from Asian Mart:

Visit Asian Mart.

Browse through the available products.

Select the items you want and add them to your cart.

Once you’re ready, proceed to checkout and follow the instructions to complete your order.

2. How does the Balikbayan box service work?

Our Balikbayan box service allows you to send items to your loved ones in the Philippines.

Here's how it works:

1. Purchase a box: You can buy a box directly from us.

2. Fill your box: Pack the box with the items you want to send.

3. Submit the form: Fill out the Balikbayan box form on our website.

4. Bring your box to our store: Once you’ve packed your items, bring the box to our store, and we will send it to our New York facility.

5. Shipment to the Philippines: From New York, your box will be shipped to the Philippines.

3. How long does it take to deliver a Balikbayan box?

Typically, delivery takes 4 to 8 weeks, depending on your location and shipping schedules. We will notify you when your box is en route.

4. Can I track my Balikbayan box?

Yes, after submitting the form and shipping the box, you will receive a tracking number via email. You can use this tracking number on our website to monitor your box's progress.

5. What items are allowed in the Balikbayan box?

You can pack non-perishable goods, clothes, toys, toiletries, and other personal items. However, please avoid packing prohibited items such as perishable goods, firearms, or illegal substances.

6. Where do I drop off my Balikbayan box?

After packing your box and filling out the form on our website, please drop it off at our Asian Mart store located at (Asian Mart Store location)

7. How much does the Balikbayan box service cost?

Prices depend on the size of the box and destination. Please refer to our website or contact customer service for detailed pricing information.

8. How can I contact Asian Mart for more information?

For questions or concerns, you can reach us via email, phone, or through our contact form on the website. We're happy to help!